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Terms of use

1. Introduction

1.1 ZUZANA was founded with the aim of facilitating connections between Punters and Providers via an online service. We do this by hosting the Platform, which showcases Providers and allows Punters to find and contact preferred Providers via a ZUZANA hosted web chatroom or phone line.

1.2 These Terms constitute a contract between all Users of the Platform and/or our Platform Services (you) and ZUZANA. Your use of our Platform is subject to these Terms and by using the Platform you agree to be bound by them. If you do not agree to these Terms, you must not use our Platform.

1.3 These Terms are a legal contract between you and: Siteways Group BV

1.4 By registering an account with ZUZANA as a User, you represent and warrant that:

  1. 1.4.1 you are at least 21 years of age if you are a Provider;
  2. 1.4.2 you are at least 18 years of age of you are a Punter;
  3. 1.4.3 you accept full responsibility for the use of the Platform on any device, whether or not it is owned by you; and
  4. 1.4.4 you will fully comply with these Terms and any applicable laws.

2. Definitions

Business means a commercial entity that is purchasing the Services in connection with a trade, craft or profession.

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

Listing(s) means any listing on the Platform created by a Provider.

Provider means any individual whose Provider Services are advertised on the Platform and that Punters may engage for Provider Services through the Platform.

Provider Services means the Provider services provided by the Provider to the Punter.

Provider Services Contract means the binding agreement between the Punter and the Provider for the provision of Provider Services.

Punters means all users of the Platform that engage Providers for Provider Services.

Order means the Provider's initial commitment to a Subscription or series of Subscriptions, submitted following the step by step process set out on the Platform or as otherwise agreed between the parties (`Ordering` and `Ordered` shall be construed accordingly).

Platform means the `ZUZANA` online platform which includes its proprietary domain: ZUZANA and all sub domains the web-app associated with that domain as well as any mobile or tablet application operated by ZUZANA.

Platform Services means the services provided by ZUZANA to Punters and Providers as defined in Clause 1.1.

Platform Services Contract means the binding agreement between ZUZANA and Providers for the provision of advertising space to display Listings on the Platform.

Subscription means a subscription contract for periodic payments made by Providers to op Escort in return for advertising space, billed on a 7-day cycle (`Subscribing`, `Subscribe` and `Subscribed` shall be construed accordingly).

Subscription Fees means the fee payable to ZUZANA by Providers for Subscriptions under these terms as defined in Clause 8.2.

Terms means these Terms of Use.

ZUZANA/`we`/`us`/`our` means the company that provides the Services and maintains this Platform being Siteways Group BV, a limited company registered in Netherlands with company registration number: 66566878,VAT: NL856611256B01 having its registered office at Rooseveltstraat 18-W, 2321BM, Leiden, Netherlands.

User means Punters and Providers that use the Platform.

TERMS FOR PUNTERS

3. Account Registration

3.1 Before contacting Providers, you will be required to register for an account via the Platform. You remain responsible for all actions and security in relation to your account.

3.2 If you wish to register for an account, you must signify agreement with the Privacy Policy, Cookie Policy and these Terms. You will also be required to submit details as follows:

  1. 3.2.1 Name; and
  2. 3.2.2 Contact e-mail address.

3.3 You can change your details and preferences at any time in the `my account` section of the Platform.

3.4 We may contact you by using e-mail or other communication methods and you expressly agree to this.

3.5 By contacting a Provider you consent to your personal information being shared with that Provider.

3.6 We retain and use all information strictly under the Privacy Policy.

3.7 Once the Provider Services Contract has been formed, ZUZANA discharges its responsibilities to you and all contractual matters relating to the performance of the Provider Services are between you and the Provider. It is therefore of the utmost importance that you communicate with the Provider directly in regard to important information such as whether the Provider is free from sexually transmitted diseases.

4. Punter obligations

4.1 In consideration of the receipt of the Platform Services, the Punter shall:

  1. 4.1.1 expressly refrain from using the Platform for any form of illegal prostitution and/or sexual contact, human trafficking and/or any other form of sexual abuse;
  2. 4.1.2 at all times ensure that its actions on the Platform are in line with generally accepted standards of decency, to be decided in the sole discretion of ZUZANA;
  3. 4.1.3 ensure that the Provider does not appear to be a minor. If the Punter has any doubts about whether the Provider is of age, or suspects that the Provider is a minor, the User shall immediately abstain from any further contact with the Provider and report his suspicions to ZUZANA and/or the police or other relevant legal authority;
  4. 4.1.4 prior to making direct contact with a Provider whom the Punter might suspect, or has reason to believe is not offering the Provider Services willingly due to human trafficking, or any other form of sexual exploitation, the Punter shall immediately abstain from any further contact with the Provider, and report such suspicions to op Escort and/or the police or other relevant legal authority; and
  5. 4.1.5 refrain from further contact with any Provider whom has expressed that they do not wish to be contacted by the Punter in question.

4.2 Any breach by you of Clause 4.1 may result in immediate suspension from the Platform and the possibility of being permanently excluded from the Platform in perpetuity. Furthermore, ZUZANA reserves the right to report the Punter to the relevant authorities where ZUZANA in its sole discretion believes such notification is merited.

4.3 In addition, we may terminate your use of this Platform at any time by writing if:

  1. 4.3.1 you breach these Terms; or
  2. 4.3.2 you demonstrate a pattern of behaviour which in our sole opinion is likely to cause damage to our reputation or cause harm to any other User.

4.4 If we terminate your use of this Platform in the situations set out in Clause 4.2, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaching these Terms.

TERMS FOR PROVIDERS

5. Provider Registration

5.1 If you wish to become one of our Providers, you must first register for an account through the Platform. We will then assess your application and we may ask you for more details. We will require certain information during the verification process, which may include, but is not limited to:

  1. 5.1.1 name;
  2. 5.1.2 company number if applicable;
  3. 5.1.3 verification of your age and identity (a photo of you holding valid photo identification; and
  4. 5.1.4 bank account details.

5.2 If you are registering an account on behalf of a Business, you warrant that you are authorised to grant all the licences referred to in these Terms and that you are authorised to bind the Business to these Terms which constitute the entire agreement between us in relation to your use of the Services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

5.3 Providers are permitted to upload content to our Platform through their Listing. By permitting us to upload any Listing to our Platform, the Provider grants ZUZANA and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display any part of the Listing and/or to incorporate it into other materials in any form, for the purposes of marketing.

6. Basis of the Platform Services Contract

6.1 To Order any Subscription, you must follow the Order process is set out on the Platform. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

6.2 The Platform Services Contract will be formed for the Subscription you have Ordered when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

6.3 You will receive the Order Confirmation within a reasonable time after making the Platform Services Contract.

6.4 The description of the Platform Services on our Platform does not constitute a contractual offer on behalf of the Provider to provide any Platform Services to you. When an Order has been submitted on the Platform, it can be rejected for any reason, although we will try to tell you the reason without delay. This may be because of unexpected limits on our resources which we could not reasonably plan for or because you have Ordered Provider Services in the past and we have received complaints due to your conduct

7. Term and termination

Subscriptions commence once your payment of the for the first instalment is accepted by us and shall continually renew on a weekly basis unless terminated at any time by giving us 7 days written notice of your intention to do so. Notice of termination must be in writing and sent to us via the Platform.

8. Subscription Fees

8.1 The price of the Subscription Fees are those set out on the Platform on the date of the Order.

8.2 You will be required to pay when using our online checkout service on the Platform by submitting your credit or debit card details with your Order.

8.3 Prices and charges include VAT at the rate applicable at the time of the Order.

8.4 All Fees must be taken through the Platform. We process payments using Worldline and Pay Safe which are subject to Worldline General Terms of Service and Pay Safe`s Terms of Service respectively which are incorporated into these Terms by reference. If you try to make any payment to Providers outside of the Platform, we reserve the right to terminate your use of the Platform without notice.

8.5 Our preferred currency is Euros. If Subscription Fees are not received in in Euros, the conversion is performed by Worldline or Pay Safe. We are not responsible for any exchange rate rates or charges levied by Worldline or Pay Safe for such conversion.

8.6 All Providers are fully responsible for compliance with any applicable local laws and regulations in regard to any payments that they receive from the Provider Services including the payment and reporting of any applicable income taxes. For the avoidance of doubt, ZUZANA is not responsible for Providers` tax payments or any other financial obligation and cannot provide the Providers with any advice in this regard.

8.7 As Providers are using the Platform Services as a Business, there is no right for Providers to cancel under these Terms.

9 Provider Obligations

9.1 The Provider represents and warrants that:

  1. 9.1.1 they and anyone appearing in any content they upload to the Platform are over the age of 21 and are legally independent;
  2. 9.1.2 only themselves or other verified ZUZANA Providers will appear in the content that they share on the Platform;
  3. 9.1.3 they have the necessary authority, rights and licences to submit the content on the Platform and are not breaching any third-party intellectual property rights by sharing any content;
  4. 9.1.4 they shall not misuse any personal data of Punters shared with them through the Platform in contravention of the Data Protection Laws (defined in Clause 17.3) or send unsolicited communications to Punters;
  5. 9.1.5 they shall respond promptly to any and all enquiries from ZUZANA when contacted; and
  6. 9.1.6 shall not use any threatening or unsuitable language, or display any inappropriate behaviour when dealing with Punters or ZUZANA staff.

9.2 The Provider shall indemnify, defend and hold harmless ZUZANA against all losses that ZUZANA incurs or suffers however arising as a result of or in connection with:

  1. 9.2.1 the Provider's breach of the warranties set out in Clause 9.1;
  2. 9.2.2 the Provider's breach or negligent performance or non-performance of any obligations under these Terms;
  3. 9.2.3 any damage to reputation suffered by ZUZANA as a result of the Provider`s breach of these Terms, applicable laws, or negligence; and/or
  4. 9.2.4 any claim made by a Punter or any third party arising out of or in connection with a with the Provider Services, to the extent that such claim arises as a result of any breach of these Terms by, or the negligence of, the Provider or its staff or contractors.

9.3 ZUZANA reserves the right to suspend and terminate the use of the Platform by any Provider that breaches these Terms or if it receives more than two complaints about any Provider from Punters.

10 Status

Nothing in these Terms shall be interpreted as meaning that any Provider is an employee of ZUZANA and agrees that all Services provided to Punters are as a Business and are therefore excluded from any benefits or rights attributed to employees of ZUZANA including, but not limited to, entitlement to paid holiday or sick leave.

GENERAL TERMS

11 Platform Services

  1. 11.1 The description of the Platform Services is as stated on the Platform, marketing e-mails or any other form of advertisement provided by the us. Any description is for illustrative purposes only.
  2. 11.2 We reserve the right to make beneficial changes to the Platform Services. This could be to comply with any applicable law, regulation or safety requirements, or to implement minor technical adjustments and improvements, for example to optimise your user experience.

12 Intellectual property

12.1 We are the owner or the licensee of all intellectual property rights in our Platform and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

12.2 "ZUZANA" is an unregistered trade mark. No rights are granted to Users or any third-parties to reproduce or use our trade mark for any purpose without prior written approval.

12.3 You are permitted to:

  1. 12.3.1 print off one copy or download extracts of any page(s) from our Platform for your personal use; and
  2. 12.3.2 draw the attention of others within your organisation to content on our Platform PROVIDED THAT our status (and that of any identified contributors) as the authors of content on our Platform is always acknowledged.

12.4 However, you must not:

  1. 12.4.1 modify the paper or digital copies of any materials you have printed off or downloaded in any way;
  2. 12.4.2 use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
  3. 12.4.3 use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

12.5 If you print off, copy or download any part of our Platform in breach of these Terms, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

13 Viruses and maintenance

13.1 We do not warrant or guarantee that our Platform is free of errors, viruses, Trojan horses or other destructive or contaminating components or content. We provide no warranty or guarantee that our Platform is compatible with your computer equipment and are under no obligation to do so.

13.2 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material or event that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform, the downloading of any content, or on any websites linked to it.

13.3 You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.

13.4 We may, from time to time, temporarily suspend the operation of our Platform with or without prior notice, either wholly or in part for repair or maintenance work or for the purposes of updating or otherwise improving its content, features or functionality.

14 Third-party Links on our Platform

14.1 Where our Platform contains links to other Platforms and resources provided by third-parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Platforms or information you may obtain from them. We have no control over the contents of those Platforms or resources.

15 Successors and our sub-contractors

15.1 We can transfer the benefit of these Terms to someone else, however we will remain liable to the other for its obligations under these Terms. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

15.2 You may only transfer your rights or your obligations under these Terms to another person or entity if we agree to this in writing.

15.3 No person who is not a party to these Terms shall have any rights to enforce any of its provisions and these Terms can be varied without any third party's consent. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these Terms.

16 Circumstances beyond the control of either party

16.1 In the event of any failure by a party because of something beyond its reasonable control:

  1. 16.1.1 the party will advise the other party as soon as reasonably practicable; and
  2. 16.1.2 the party's obligations will be suspended so far as is reasonable, PROVIDED THAT that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Punter's above rights relating to delivery and any right to cancel.

17 Privacy

17.1 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

17.2 These Terms should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookie Policy.

17.3 For the purposes of these Terms:

  1. 17.3.1 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
  2. 17.3.2 'GDPR' means the General Data Protection Regulation (EU) 2016/679.
  3. 17.3.3 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

17.4 We are a Data Controller of the Personal Data we Process in providing the Platform Services to you.

17.5 Where you supply Personal Data to us so we can provide services to you, and we Process that Personal Data in the course of providing services to you, we will comply with our obligations imposed by the Data Protection Laws:

  1. 17.5.1 before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
  2. 17.5.2 we will only Process Personal Data for the purposes identified;
  3. 17.5.3 we will respect your rights in relation to your Personal Data; and
  4. 17.5.4 we will implement technical and organisational measures to ensure your Personal Data is secure.

17.6 For any enquiries or complaints regarding data privacy, please contact us.

18 Reliance on our Platform

18.1 The content on our Platform is provided for general information only and is not intended to amount to advice on which you should rely.

18.2 Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.

19 Prohibited use

19.1 You may not use the Platform for any of the following purposes:

  1. 19.1.1 in any way which causes, or may cause, damage to the Platform or interferes with any other person's use or enjoyment of the Platform;
  2. 19.1.2 in any unlawful or fraudulent manner;
  3. 19.1.3 to transmit, or to procure the transmission of any unsolicited marketing materials to us;
  4. 19.1.4 in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  5. 19.1.5 to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
  6. 19.1.6 to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform; or
  7. 19.1.7 making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.

20 Limitation of liability

20.1 We provide the Platform Services only and we are not responsible and accept no liability whatsoever in respect of the Provider Services that Punters may receive from a Provider. For the avoidance of doubt, ZUZANA sells advertising space via Provider Listings and we are not an escort agency. We take no responsibility for the content or actions of third party websites or Providers that Punters may access by following links, email or phone contacts from this Platform. All Listings are reviewed before publishing.

20.2 If you are a Punter, we limit our liability as follows:

  1. 20.2.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Order process.
  2. 20.2.2 To the fullest extent permitted by applicable laws, we shall not be liable in contract or tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent) or otherwise for any loss or damage of whatsoever kind howsoever arising suffered in connection with your use of this Platform, including but not limited to: indirect and consequential losses, any economic loss, loss of revenue, loss of or damage to reputation, loss of goodwill or data or for any punitive damages, penalties, interest or costs, (including legal and professional costs and expenses) suffered in connection with the supply of the Platform Services. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to EUR 1500.

20.3 If you are a Provider, we limit our liability as follows:

  1. 20.3.1 To the fullest extent permitted by applicable laws, we shall not be liable in contract or tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent) or otherwise for any loss or damage of whatsoever kind howsoever arising suffered in connection with your use of this Platform, including but not limited to: indirect and consequential losses, any economic loss, loss of revenue, business, profits or business opportunities, anticipated savings or profits, loss of or damage to reputation, loss of goodwill or data or for any punitive damages, penalties, interest or costs, (including legal and professional costs and expenses) suffered in connection with the supply of the Platform Services. Our total liability to you for all other losses arising under or in connection with any Contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total Subscription Fees paid by you under the Contract.

20.4 Whether you are a Consumer or a Business, this Platform and the Platform Services advertised on it are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

20.5 The Provider agrees to indemnify ZUZANA against all reasonable costs, expenses, penalties, fines or interest including reasonable legal costs and expenses, incurred or payable by the Provider in connection with or in consequence of any such liability, deduction, contribution, assessment or claim including claims for employment or worker status brought by the Provider against ZUZANA arising out of or in connection with the provision of the Platform Services, except where such claim is as a result of any act or omission of ZUZANA.

21 General

21.1 These Terms may be varied by us from time to time. Such revised terms will apply to the Platform from the date of publication. Users should check the Terms regularly to ensure familiarity with the current version of the Terms. No variation of these Terms, can be made after it has been entered into unless the variation is agreed by the User and ZUZANA in writing and authorised by a member of our senior staff.

21.2 These Terms contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to these Terms.

21.3 No third party will have any right to enforce or rely on any provision of these Terms.

21.4 If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms will not be affected.

22 Governing law, jurisdiction and complaints

22.1 The Contract (including any non-contractual matters) is governed by the law of Netherlands.

22.2 Disputes can be submitted to the jurisdiction of the courts of Netherlands.

22.3 We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, Punters should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.